Returns & refund policy

Returns Policy

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• Return Window: Items cannot be returned unless they are damaged. Any request must be made within 5 days of receiving the item.

• Condition: Only damaged items qualify for return.

• Return Shipping: If approved, we cover the cost of return shipping.

• Damaged or Lost Items: Customers should lodge an enquiry with the courier; we will do the same. Replacements or refunds will be provided once the investigation is complete.

• Exclusions: Digital products are non-returnable.

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Refund Policy

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We want you to be satisfied with your purchase. This policy explains when and how refunds are issued.

• Eligibility: Refunds are only available for damaged or defective items. Digital products are non-refundable.

• Timeframe: You must notify us of a refund request within 5 days of receiving your order.

• Type of Refund: Refunds are issued in full to your original payment method once the return is confirmed or courier investigation is complete.

• Partial Refunds: Not applicable — refunds are full only for eligible claims.

• Process: To request a refund, contact us at info@pinkisjustacolour.com with your order details and evidence of the issue.